![]() The procedure for purchasing new subscriptions and cancelling old ones varies check your specific license agreement for details. Hosted voice mail: This feature is automatically disabled for the user as part of the transition.If you are using Directory Sync, you can clear the In-Place Hold by updating the user's Active Directory object, otherwise you must call support to have it cleared. The mailbox will be out of compliance from a licensing perspective until the In-Place Hold is cleared. In-Place Hold: If the mailbox is on In-Place Hold, the hold remains in place. ![]() If the user has a total of more than 50 GB of data in the primary mailbox plus the archive, the conversion will succeed, but the mailbox will be out of compliance from a licensing perspective until the excess data is deleted by the user. Mailbox data: All data in the user’s mailbox and archive is preserved.For the smoothest transition, you should remove any In-Place Holds from the user’s mailbox prior to assigning them the new subscription. This will automatically update the user’s capabilities in Exchange Online. In the Microsoft Online Services Portal, you can assign the user a new subscription and remove the old one.
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